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Frequently Asked Questions

You have questions, we have answers. If you don’t find your question or an answer below, please send us an e-mail or give us a call!

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Your child’s health is one of your top concerns and we are here to ensure your questions are answered! Take a read through some of our most frequently asked questions below to see if you find what you’re looking for. If we do not answer your question below, please feel free to send us an e-mail at Kanata@ontheball.ca or Orleans@ontheball.ca so we can address you and your child’s individual needs.

What would you like to inquire about?
General FAQ
We are on a waiting list for a publicly funded program. Are you able to see my child privately while we wait for this treatment to start?

Yes! Our therapists are happy to get you started with your child's therapy and to collaborate with your current and future health team.

My child has Autism and has difficulty concentrating. Are you able to accommodate him/her?

Our therapists are happy to see children with all abilities! Our clinic is equipped with rooms in order to privately serve each patient and 2 gyms to accommodate multiple children at the same time. In some cases, our PT/OT assistant will help with children who need a little extra care. She is specially trained and has a lot of experience with children with Autism. Please mention if this would be a good option for your child.

Does my child need physio/occupational therapy/yoga?

Check out our services section to see all of the services that we offer. We cater to children with all sorts of needs and would be happy to help! If you would like to discuss your child's individual needs, please give our office a call.

Does my child require a doctor’s referral?

No referral is required to book an appointment, however some extended health benefit providers will require a doctor's referral, so be sure to check with them first.

Billing FAQ
Do you know of any third party funding options available?

The Ontario government offers many programs including:

Can I get a digital copy of my receipt?

We are happy to provide receipts that are printed and/or send them by email.

Are your services covered by OHIP?

Unfortunately not, but many insurance companies will reimburse you for our services. Be sure to check with them to see which services you are covered for.  We are happy to provide you with a receipt.

Do you do direct billing to my extended insurance provider?

Not at this point, but we are happy to provide you with a receipt that you could submit to your insurance provider. We recommend that you check with your insurance provider before booking your appointment.

Can You Help? FAQ
We are on a waiting list for a publicly funded program. Are you able to see my child privately while we wait for this treatment to start?

Yes! Many of our patients are on long waiting lists for concerns that need to be addressed as soon as possible. We are pleased to offer a team of therapists who cover a good range of hours. This allows us to see your child sooner.


My child has Autism and has difficulty concentrating. Are you able to accommodate him/her?

All of our therapists are happy to see children with all abilities! Our clinic is equipped with therapy rooms in order to privately serve each patient and 2gyms to  accommodate multiple children at the same time. In some cases, our PT/OT assistant will assist with children who need a little extra care. She is specially trained and has a lot of experience with children with Autism. Please mention if this would be a good option for your child.


Does my child need physio/occupational therapy/yoga?

Check out our services section to see all of the services that we offer. We cater to children with all sorts of needs and would be happy to help! If you would like to discuss your child's individual needs, please give our office a call!


Facilities FAQ
Do you have a washroom/change table on site?

Yes we do!

Is your location wheel-chair/stroller accessible?

Yes! In Kanata, the accessible parking spaces and a ramp are located in front of the flower shop, a few units down the plaza. Our clinic is all on the same level.

If you are coming to our Orleans location, use the lower level entrance for our accessible rooms.

Do you offer parking on site?

Yes! We have plenty of free parking available in Kanata and Orleans!

Appointments FAQ
Can I book online?

You may book online for follow-up appointments.

How do we book an appointment?

For initial assessments, please call our clinic and a receptionist will be happy to set you up with the appropriate therapist.

Kanata: 613-831-2377

Orleans: 613-898-9585

You may email at any time for more information and a member of our team will reply promptly.

Do not hesitate to call us with any further questions.

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