Your child’s health is one of your top concerns and we are here to ensure your questions are answered! Take a read through some of our most frequently asked questions below to see if you find what you’re looking for. If we do not answer your question below, please feel free to send us an e-mail at Kanata@ontheball.ca or Orleans@ontheball.ca so we can address you and your child’s individual needs.
Yes! Our therapists are happy to get you started with your child's therapy and to collaborate with your current and future health team.
Our therapists are happy to see children with all abilities! Our clinic is equipped with rooms in order to privately serve each patient and 2 gyms to accommodate multiple children at the same time. In some cases, our PT/OT assistant will help with children who need a little extra care. She is specially trained and has a lot of experience with children with Autism. Please mention if this would be a good option for your child.
Check out our services section to see all of the services that we offer. We cater to children with all sorts of needs and would be happy to help! If you would like to discuss your child's individual needs, please give our office a call.
No referral is required to book an appointment, however some extended health benefit providers will require a doctor's referral, so be sure to check with them first.
The Ontario government offers many programs including:
- Special Services at Home
- Disability Tax Credit Certificate
- Assistance for Children with Severe Disabilities
We are happy to provide receipts that are printed and/or send them by email.
Unfortunately not, but many insurance companies will reimburse you for our services. Be sure to check with them to see which services you are covered for. We are happy to provide you with a receipt.
Not at this point, but we are happy to provide you with a receipt that you could submit to your insurance provider. We recommend that you check with your insurance provider before booking your appointment.
Yes! Many of our patients are on long waiting lists for concerns that need to be addressed as soon as possible. We are pleased to offer a team of therapists who cover a good range of hours. This allows us to see your child sooner.
All of our therapists are happy to see children with all abilities! Our clinic is equipped with therapy rooms in order to privately serve each patient and 2gyms to accommodate multiple children at the same time. In some cases, our PT/OT assistant will assist with children who need a little extra care. She is specially trained and has a lot of experience with children with Autism. Please mention if this would be a good option for your child.
Check out our services section to see all of the services that we offer. We cater to children with all sorts of needs and would be happy to help! If you would like to discuss your child's individual needs, please give our office a call!
Yes we do!
Yes! In Kanata, the accessible parking spaces and a ramp are located in front of the flower shop, a few units down the plaza. Our clinic is all on the same level.
If you are coming to our Orleans location, use the lower level entrance for our accessible rooms.
Yes! We have plenty of free parking available in Kanata and Orleans!
You may book online for follow-up appointments.
For initial assessments, please call our clinic and a receptionist will be happy to set you up with the appropriate therapist.
You may email at any time for more information and a member of our team will reply promptly.
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